Privacy Policy
Last updated: 3 October 2026
1. Who we are
NORTHSTAR Labs is operated by Connor Hutchings, a sole trader based in Christchurch, New Zealand. We build AI voice agents that answer calls for hospitality and service businesses. This policy explains what information we collect and how we use it.
2. What we collect
- Website visitors: your name, email, phone number and enquiry message.
- Callers: a transcript of the call and the details needed to complete your request, such as a booking.
- Clients: business and contact details, your agent's setup, and access to your booking system.
We never collect payment card details.
3. How we use it
We use information only to run the service: answering calls, making bookings, and fixing problems when a client asks us to. Callers are told at the start of each call that they are speaking with an AI assistant, and can ask to be transferred to a person at any time.
4. What we never do
- Sell or rent your information.
- Train AI models on your calls.
- Share one client's data with another client.
- Market to callers.
5. Who we share it with
Only the business whose phone we answer, their booking system, and the telephony, speech and hosting providers we use to run the service. Some of these providers process data in the United Kingdom and the United States, under agreements that protect it to a standard comparable to New Zealand law. We also disclose information where the law requires it.
6. How long we keep it
We don't record call audio. Call transcripts are deleted after 7 days.
7. Security
All data is encrypted in transit and at rest. Access is limited to the people who need it and is logged. If a serious breach occurs, we will notify those affected and the Office of the Privacy Commissioner.
8. Your rights
Under the Privacy Act 2020, you can ask to see, correct or delete the information we hold about you. Email sales@northstarlabs.nz and we'll respond as soon as possible.
9. Changes
We may update this policy from time to time. Changes will be posted on this page with a new date.