Questions we get asked

No. Building your agent is included: your greeting, your questions, your booking rules, and the connection to the system you already use. You pay the monthly price and nothing else.

No, you keep your number. Your existing line stays exactly as it is and the agent is routed from it.

It follows how many calls you take. On a walkthrough we look at your call volume and tell you the plan that fits.

Yes. Plans are monthly, so you can move up for a busy season and back down afterwards. There is no lock-in term and no fee to switch.

Any time. Email connor@northstarlabs.nz or call our support line on 027 354 4413 with the change. Menus, service types, opening hours and the like are updated free of charge and on the fly. If an update calls for a subscription based integration, your monthly bill may increase.

Every call gets answered. Each plan is usage based, so it comes down to how many calls run at the same time: our lowest plan handles six at once, and Enterprise handles thirty or more. Nobody waits on hold.

Yes. On a plan built for part time use, we set the agent to engage and disengage automatically at whatever hours you need, so it picks up the moment you stop answering.

No. You can call the agent yourself on 03 242 1600 and hear exactly how it handles a booking before you commit to anything.

Multi-site operators and high call volumes are quoted directly, starting at $1000 a month. Tell us how many locations and lines you run and we will price it.

No. Custom agents, same features, every plan. The only difference is usage, so you are choosing how much of your phone the agents answer.