Helping Kiwis get back out there
How many evenings and weekends have you given up just to stay by the phone? At NorthStar Labs, we want to help Kiwi businesses lighten the load. Our AI agent answers every call, books the job and sends the confirmation. During the day, your team stays focused on the customer in front of them. After hours, your time is finally yours again.
Every missed call is a booking someone else takes
The phone rings mid-service, mid-cut or after you’ve locked up. Most callers won’t leave a voicemail. They ring the next place on the list.
Your team is with a customer when the phone goes. Someone has to choose between the person in front of them and the one on the line.
Plenty of people book in the evening and on weekends, when nobody is there to pick up.
Owners end up taking calls on days off, on the river or on the mountain, just so nothing slips.
Set up once. Answered from then on.
A walkthrough covers your services, hours, booking rules and the questions callers ask most.
It greets callers in your business name, speaks like your staff and connects to the booking system you already use.
Bookings go straight into your system and the caller gets a written confirmation. Anything it can’t handle is passed to you with a summary.
The calls your team takes every day
Checks what’s free and books it into your system, with notes like dietary needs or room preferences.
Moves or cancels an existing booking and confirms the change in writing.
Hours, parking, prices, menus and policies, answered the way you would answer them.
Takes down anything that needs you and sends it with a short summary.
Picks up when you stop answering, at whatever hours you choose.
Every call is answered. Nobody waits on hold.
Custom agents, same features, every plan.
The only difference is usage. All prices NZD, $100 one-off setup fee, monthly with no lock-in term.
Covers roughly 20% of your call volume. Built for after hours enquiries.
Covers roughly 50% of your call volume. Built for peak service and after hours.
Covers close to 100% of your call volume, around the clock.
Full time agents across multiple businesses, on every line.
Questions we get asked
No, you keep your number. Your existing line stays exactly as it is and the agent is routed from it.
It follows how many calls you take. On a walkthrough we look at your call volume and tell you the plan that fits.
Yes. On a plan built for part time use, we set the agent to engage and disengage automatically at whatever hours you need, so it picks up the moment you stop answering.
Yes. Plans are monthly, so you can move up for a busy season and back down afterwards. There is no lock-in term and no fee to switch.
Yes, a one-off $100. That covers building your agent: your greeting, your questions, your booking rules, and the connection to the system you already use. After that you pay the monthly price and nothing else.